Q: How can MyGroup.org.uk help me?
A: MyGroup.org.uk will direct you towards the free benefits and services that are available to Group Organisers. These include a free website for your group, free legal and fundraising help-lines plus networking opportunities.  

Q: What are the benefits of having a web page for my group?
A: Having a website is a great way to promote your group and keep in touch with your members online. You can post information about where and when you meet, what you do, important announcements, news and photos and files like accounts or newsletters. You can email members individually or collectively as well as be-friend other groups. Your site also has a unique URL and is searchable by Google so you can use it to attract new members as well.

Q: How do I create a web page for my group?
A: If you’ve registered as a Group Organiser then you’ll have automatically registered a page for your group. Just log in and click on My Account. If you haven’t registered you'll need to do that first (if you’ve registered as a Group Member but now want to start a group page just click on My Account and click on the Create Group button.) If you want to create additional groups again just go to My Account and click Create Group at the bottom of the page. 

Please note that, for security reasons, our admin team will need to activate and clear your page before you can have full access. Only then will you be able to invite members to join, leave messages, send emails and upload documents. Thanks for your patience!

Q: How private is the site?
A: The privacy of you, your group and your members is very important to us. Only members who have been cleared by a Moderator can have full access to a group’s page including photos, messages, files and other sensitive information. Users without clearance can only view a restricted version of the page with just basic information. Members can also choose whether to allow other registered users to email them or not.

Q: How do I remove a group page?

A: In the event that you need to remove your group page (perhaps you made a mistake setting up the page or the group has disbanded) -simply go to your Account page and click on Delete Group in the relevant group's box. 

How do I invite people to join my group?
A: You can invite people to join your group by using the Invite New Members box on your Admin/Moderator page. You can either input individual email addresses into the email box and click on Send Invite - or click on Create Multiple Invite to send as many invitations as you like. You can keep track of who you’ve invited, how many have replied and who needs clearance in the Members panel. You can also send a reminder invitation too, just click on Send reminder next to the name of the person and one will automatically be sent.

Q: How do I make changes to the page?
A: You can update your group page by going to the Admin/Moderator page, making any changes and then clicking on Save. You can also preview these changes by clicking on View Preview at the top of the page.

Q: How do I upload a group photo?
A: Go to your Admin/Moderator page, click on Browse to search your computer for the photo you want to use, then click on Upload. You can delete a photo simply by clicking on the red cross.

Q: How do I upload a group logo?
A: Go to your Admin/Moderator page, click on Browse to search your computer for the logo you want to use, then click on Upload. You can delete a logo simply by clicking on the red cross. You can also select a logo from our extensive library of organisation logos by clicking on Upload From Logo Library.

Q: How do I upload a file?
A: Go to the Files & Documents panel on the Admin page, browse and upload. Click on the red cross to delete.

Q: How do I start a vote?
A: Go to the Group Vote panel on your Admin page. Type in the question you want voted on and add in up to four options. Click on Save.

Q: How do I allow a new member full access to the page?
A: Go to the Members panel on your Admin page. Click on Awaiting Clearance (see all). You can then clear any members you want to.

Q: How do I remove a member?
A: Go to the Members panel on the Admin page. Click on Have Joined (see all). You can then click on the red cross underneath any member’s name/photo to remove them.

Q: How do I delete comments?
A: Go to the Comments panel on the Admin page. Click on Comments and you can then delete any messages by clicking on the red crosses.

Q: How do I delete photos from the gallery?
A: Go to the Photo Gallery panel on the Admin page. You can then delete photos by clicking on the red crosses.

Q: How do I check the changes I’ve made?
A: You can check any changes you’ve made from the Admin page by clicking on View Preview at the top of the page.

Q: How do I send a message to a group member?
A: You can email anyone who is also a member of your group by going to the Member Gallery and clicking on the Email icon under that member’s name. Alternatively, go to your Email page (click on the Email button on your Account page to get there) where you can either email selected members or everyone in the group. You can also read and reply to/delete any emails you've received.

Q: How do I send a message to someone from another group?
A: You can also email anyone who’s a registered member of the site so long as they have indicated that they will allow other members to email them on their profile page. Those members allowing emails will have their names underlined on their group pages. Just click on their name to send an email.

Q: What are keywords and why should I input them?
A: Inputting keywords and phrases that describe your group means that potential members will better understand who you are and what you do. It also means your website will be more easily searchable by Google, and other online search engines, so that more people will see it, including potential new recruits.

Q: How do I make Friends with other groups?

A: Making Friends is a great way to link up with groups local to you and/or those with similar interests or aims.  Just go to the page of the group you wish to befriend and click on the red button that says Invite As Friend (if you are the Moderator of more than one group then you will be able to choose from which of your groups the invitation is being sent). An invitation will then go to the Moderator of that group and they they can then choose to accept or turn down your invitation. If accepted, your site will be listed on your friend's site under Our Friends and their site will be listed on your page.

Of course, you will also need to accept or turn down any invitations you receive by going to the Friends panel on your Admin page. Your members will also be able to suggest groups as friends and you can choose whether to send out invitations to these groups or not.   

Q: How do we nominate a new Moderator?
A: Each group page can only have one Moderator at any one time. To change Moderator, the existing Moderator will need to click on "Resign as Moderator" on their Account page. The group page will then say that the group doesn't have a Moderator and someone else can then apply to take on the role.